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Servant to be unable to open door having lost duplicate? (6)

Ross

I believe the answer is:

lackey

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'servant' is the definition.
(a lackey is a servant or assistant)

I don't understand how the rest of the clue works.

Can you help me to learn more?

(Other definitions for lackey that I've seen before include "Sycophant, toady" , "Flunkey, sycophant" , "An archaic servant or servile follower" , "An archaic menial or servant" , "An archaic menial or follower" .)

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