Crossword Genius

Finding fault with service -- that's liable to produce a reaction (8,4)

Ross

I believe the answer is:

critical mass

I'm a little stuck... Click here to teach me more about this clue!

'liable to produce a reaction' is the definition.
I can't judge whether this definition defines the answer.

'finding fault with service' is the wordplay.
'finding fault' becomes 'critical' (I've seen this before).
'with' says to put letters next to each other.
'service' becomes 'mass' (I've seen this before).
'critical'+'mass'='CRITICAL MASS'

'that's' is the link.

Can you help me to learn more?

I've seen this clue in The Telegraph.
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